Delivery information
Shipping Policy
We ship exclusively to the United States. HeritageCozy orders include free shipping, tracking and delivery updates once your parcel is on its way.
Last updated: September 15, 2026
Processing and delivery
Orders are normally prepared before dispatch and delivered within 6–9 business days after shipment. Business days exclude weekends and public holidays. Remote destinations, customs checks, severe weather, and peak periods may add time.
Tracking
When tracking becomes available, it is sent to the email address provided at checkout. Tracking may take a short time to show its first carrier scan.
Address accuracy
Please check your delivery details before paying. Contact hello@heritagecozy.store immediately if an address is incorrect. Once fulfilment begins, we cannot guarantee that an address can be changed.
Delivery area
Orders are available for United States delivery addresses only. We do not currently ship to other countries.
Missing or damaged parcels
If tracking shows an unusual delay, delivery to the wrong place, or your parcel arrives damaged, contact us with your order number. Shipping Protection customers receive the protection described at checkout; all customers retain any mandatory legal rights.